FAQ

At Hammer and Axe, we exclusively import premium leather from Italy. Our leather of choice is full grain vegetable-tanned, renowned for its quality and the exquisite patina it develops over time. This ensures that our products not only stand the test of time but also age beautifully, reflecting the unique journey of each owner.

To order a custom wallet, simply send us a message. We prioritize personalized service to ensure your wallet, whether it's a badge wallet or not, is crafted to your exact specifications. We'll collaborate with you on color, badge number, and agency badge cutout, guaranteeing a bespoke creation tailored to your preferences.

Enjoy complimentary shipping on our wallets within Canada via oversized lettermail. This free shipping option lacks tracking and delivery guarantees, with delivery times typically under 14 days, though occasional delays up to 1 1/2 months can occur. Unfortunately, we can't assist with delays. For time-sensitive deliveries, select a tracked method at checkout. Please note that rates vary by location.

Regrettably, returns or refunds cannot be processed for products tailored to specific styles, marked, engraved, labeled, or custom-made. Our dedication to delivering uniquely crafted items requires thoughtful consideration before customization. If you have any concerns, please don't hesitate to reach out; we are here to assist you and address any questions or issues.

As of now, our current lead time is approximately 4-5 weeks. Please note that this timeframe is subject to slight variations, but at Hammer and Axe Leathercraft, we strive to fulfill your orders within a reasonable timeframe. The handmade nature of each wallet contributes to the production time, ensuring meticulous craftsmanship and attention to detail. We appreciate your understanding and patience as we work diligently to deliver high-quality, personalized products that reflect our commitment to excellence.